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What we are going to concentrate on is enhancing professional security or connected home experience. ”From voice to video, the “it” technology of the moment has a positive effect on dealers, says Greg Blackett, of Tyco Security Products. “A lot of these products drive interest in security. There is an opportunity there in the form of reaching a customer that hasn’t had security before by delivering new products. Maybe they will start with a point product but then possibly migrate to a more secure, professional solution. Those are the types of things that will help us….

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”One thing many in the industry do caution about, however, is not to let the medium swallow the message. “There are a lot of things the industry is starting to focus on as enhancement to the core offerings; but it is important not to get caught up in buzzwords or even the technology itself, but what it enables the customer to do,” says Greg Blackett, senior product manager, Tyco Security Products, Toronto, Canada. “It is still very early days. The end goal is to enhance the existing products and make them more intelligent and help the customer reduce false alarms and bring their total security experience to the next level. But Inder Reddy, Honeywell Security and Fire, says there are actually two schools of thought on where monitoring may be headed. “Some customers have absolutely said ‘We want to leverage our expertise so we are going to get out of the monitoring business and focus on customer service. ’ But as software becomes more and more the way to do things, you could make the case that SaaS types of services are much more scalable and you don’t need to be so large to have economies of scale. For the moment it seems that a lot of active central stations are looking to outsource to wholesale and reapply that cash to grow their RMR business. ”Pam Petrow, Vector Security, also senses change in the wind. “Consumers’ willingness to take on responsibility for some aspects of monitoring will continue to change the industry. Whether it is a DIY with 100 percent self monitoring, or some subset of events the customer self monitors, this will impact the next evolution of monitoring.